SAP ISU-CCS Online Training


SAP IS Utilities Customer Care and Services Online Training Course Details

SAP ISU Master Data Over view

Regional Structures
1. Purpose of regional structure
2. Postal Regional structure
3. Political Regional structure
4. Company Regional structure
5. Dependencies of Regional structures

Scheduling
Schedule Master Record
i.Parameter Record
ii.Portion
iii.Meter reading unit
iv.Creation of the above

Business Master Data
i.Business Partner
ii.Contract account
iii.Contract
iv.Creation of Business master data

Technical Master data
i.Connection Object
ii.Premise
iii.Installation
iv.Creation of Technical master data
Device Installation
i.Technical Installation of the Device
ii.Billing related installation of the Device
iii.Full installation of the Device

Move-in & Move-out
1. Move-in Introduction
2. Move-in Business scenario
3. Move-in Processing
4. Changes to contract data during Move-in
5. Allocation of Contract to installation

CIC Configuration
CIC Terminology
CIC Profile: Framework and Compnents
CIC Customizing: Create Framework
CIC Visible Compnents
CIC Customizing: Assign Visible compnents to slots
CIC Hidden Components
CIC Customizing: Assign Hidden components to slots
CIC Customizing: Assign Framework and Component profiles in the CIC profile
CIC Customizing: Assign CIC Profile to an organizational level in organization management
Organizational Plan
CIC Organizational Structure
Allocate the CIC Profile in the Organizational Plan
Assigning a CIC Profile to a user id
Starting the CIC.

Navigation and Application Area
IS-U Navigator Structure
Customizing Navigation Area
Data Environment for the Navigation Area
Customizing Navigation Area: Context Menu
Data and Documents in the Navigation Area
CIC Application Area
Customizing Application Area
Defining HTML Calls
HTML Configuration
Customer Overview
Customer Contact

Front Office Process
Definition
Example
Data flow of front office processes
Data Export and Data Import
Action Box Call: Data flow
Data flow clipboard
Data flow Context Menu

Disconnection/ Reconnection
Business Scenario
Process of Disconnection and Reconnection
Disconnection Triggers
Disconnection Document and Reference object
Disconnection Document Component
Confirm Disconnection Order
Contract Specific Disconnection
Create Disconnection Document: Example
Customizing Processing Variant